How it works in 5 easy steps

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1. Mandatory Checks

Before any lettings or property management services can commence, all property owners/landlords must complete a one-time verification process. This includes identity verification, proof of address, PEP and sanctions screening, consent to let (where applicable), and proof of property ownership. Please add Owner/Landlord Check to your basket.

For each additional property, please add an Additional Property Check. A separate verification is required for every property and includes proof of ownership and, where applicable, consent to let.

Overseas Landlords or Property Owners who have not received approval from HM Revenue & Customs (HMRC) to receive rental income gross (without tax deducted), an additional administration charge will apply to cover the extra compliance and administrative requirements. Please add the NRL (Non-Resident Landlord) Service and Rent Collection Service to your basket.

2. Select Your Services

Choose the services you require and add them to your basket. You may select all the services you need at the outset or begin with the mandatory verification checks and add additional services at a later stage.

To add additional services, simply contact us by email or telephone. We will issue an invoice together with a secure payment link, or you can purchase the required services directly through our website.

If you cannot find the service you require, we will be pleased to provide you with a bespoke quotation tailored to your needs.

3. Checkout

At checkout, please review our Terms of Business and confirm your acceptance by ticking the agreement box. This creates a legally binding contract, equivalent to that used by traditional letting agencies, without the need for an office visit.

Once payment has been completed securely, a receipt and a copy of our Terms of Business will be sent to the email address provided for your records.

If you have selected a service that includes access to our Owner/Landlord Portal, your login details will be sent to the email address provided once your account has been set up.

4. We'll Take Care of the Rest

◆ Once a tenant has been secured, all occupants aged 18 or over, together with any guarantors, must complete the required tenant verification checks, including identity verification and Right to Rent checks. These checks are a legal requirement.

Please Note: Services listed under Other Services do not require owner/landlord verification.

◆ Do you have buildings & contents insurance? We partner with one of the UK's top insurers. Request a no obligation quote.

Once your booking is confirmed, we will begin processing your instructions. Please ensure that your email address and contact number are accurate, as your secure identity verification link and any document upload requests will be sent to the email address you have provided.

Once work has commenced, refunds are not available due to the nature of the services provided. However, if we have not yet started the service, or if we are unable to complete it, a full refund will be issued in accordance with our Terms of Business.

5. Important Information

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FAQs

What is Pay-As-You-Let™?

Pay-As-You-Let™ is our transparent pricing model where you only pay for the services you use. There are no monthly management fees, no setup fees, and no hidden charges. Simply choose the services you need and pay the fixed price for each.

How does the pricing work?

Every service has a fixed, publicly displayed price. You can view all prices on our Pricing page and book services online instantly. There are no negotiations, no percentage-based fees, and no unexpected costs.

Are you regulated?

No. Letting and property management agents in England are not directly regulated by a statutory regulator. However, we are legally required to comply with a wide range of laws and industry regulations.

Lords Cover Ltd is a member of the UK Association of Letting Agents (UKALA), belongs to the Property Redress Scheme, and holds Client Money Protection (CMP) insurance. All client funds are held in a ring-fenced UK Bank client account, ensuring they are protected and managed in accordance with current legal and regulatory requirements.

What areas do you cover?

We provide nationwide coverage across England. Our unique approach to property management enables us to manage properties remotely, without geographic restrictions.

How do I get started?

Check out our How It Works page under the Owner / Landlord section. You will find an easy 5 step process to get started.

What are the mandatory compliance checks?

Government regulations require all letting and property management agencies to carry out Know Your Client (KYC) checks before providing their services.

As part of these requirements:

All owners/landlords must complete an Owner/Landlord Check before any lettings or property management services can begin.
All tenants, occupiers, and guarantors aged 18 or over must complete a Tenant/Guarantor Check.

These checks only need to be completed once and can be booked alongside your other required services, making the process quick and convenient.

Please reach us at contact@lordscover.co.uk or complete the contact form if you cannot find an answer to your question.

Is my data secure?

We take the security of your personal information seriously and have appropriate technical and organisational measures in place to protect it. These include secure cloud-based systems for email and client data management, encrypted website connections (SSL), industry-standard cybersecurity software, regular data backups, and controlled access to personal information. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 to help ensure your information is handled securely and responsibly.